Policies
HEAD START SPORT IS COMMITTED TO TRANSPARENCY AND INDUSTRY BEST PRACTICE.
THE POLICIES BELOW ENSURE THAT ALL PLAYERS, SCHOOLS AND PARENTS HAVE EASY ACCESS TO INFORMATION.
COACH ACCREDITATION
ALL COACHES THAT DELIVER HEAD START SPORT TENNIS LESSONS HAVE CURRENT WORKING WITH CHILDREN CHECKS AND ARE COVERED BY INSURANCE.
HEAD START SPORT IS TENNIS AUSTRALIA AFFILIATED.
WEATHER POLICY
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PLAYER AND COACH SAFETY IS THE FIRST AND LAST CONSIDERATION WITH EVERY DECISION REGARDING INCLEMENT WEATHER.
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HEAD START SPORT WILL DO EVERYTHING POSSIBLE TO ENSURE THAT SAFETY IS MAINTAINED AND YOUR TENNIS EXPERIENCE IS IMPACTED AS LITTLE AS POSSIBLE.
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HEAD START SPORT USES A RANGE OF TOOLS TO ASSESS THE IMPACT AND FORECAST OF WEATHER CONDITIONS.
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ASSUME ALL LESSONS ARE CONTINUING UNLESS YOU HAVE RECEIVED NOTIFICATION OF CANCELLATION BY HEAD START SPORT.
REFUND POLICY
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HEAD START SPORT IS COMMITTED TO GIVING PLAYERS AND FAMILIES MULTIPLE OPPORTUNITIES TO MAKE-UP MISSED CLASSES AND ARE COMMITTED TO MAKING SURE EACH STUDENT RECEIVES THEIR FULL QUOTA OF LESSONS PER TERM.
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ALL REFUND REQUESTS WILL BE REVIEWED BY HEAD START SPORT ON A CASE BY CASE BASIS.
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REFUNDS WILL BE GRANTED IN THE EVENT OF INJURY OR MEDICAL CONDITION THAT PREVENTS A PLAYER FROM FURTHER PARTICIPATION.
